General Manager

Overview

The General Manager (GM) plays a pivotal role within our organization, embodying the company culture and serving as the face of our window cleaning services in the community. The GM is responsible for a wide range of duties, including team leadership and management, client communication, sales, job scheduling, and ensuring the highest standards of service quality and customer satisfaction.

Key Responsibilities

• Leadership and Culture: Act as the steward of the company culture, promoting quality and an exceptional customer experience.
• Client Communication: Handle all direct client communications via phone, text, and email, ensuring prompt and clear responses.
• Scheduling and Routing: Manage job scheduling and maintain a strong understanding of job locations for efficient routing.
• Quoting and Inspections: Send out quotes and accompany potential clients on property inspections.
• Customer Relationships: Build and maintain relationships with homeowners, restaurant managers, and local businesses.
• Quality Assurance: Conduct follow-ups with clients post-service to ensure satisfaction and address any concerns.
• Merchandise and Presentation: Carry merchandise kits, including towels, hats, socks, shoe booties, and thank you cards for touch-ups and gifts.
• Safety Compliance: Ensure safety compliance in van operations.
• Inventory Management: Oversee inventory management, including soap, towels, and equipment.
• Team Management: Handle hiring, firing, and labor scheduling.

Skills and Qualifications

• Communication: Excellent communication skills, with an emphasis on quick and clear responses.
• Customer Service: Strong commitment to exceptional customer service and responsiveness.
• Organizational Skills: Ability to manage multiple tasks efficiently, with strong attention to detail.
• Leadership: Demonstrated leadership abilities and experience in managing a team.
• Problem-Solving: Strong problem-solving skills and the ability to handle client concerns effectively.

Additional Requirements

• Uniform: The GM is required to wear the company uniform at all times while representing the company.
• Flexibility: Ability to adapt to changing schedules and job demands.
• Community Engagement: Active involvement in the local community to promote the company's services.

Compensation

$70,000 - $110,000 (base + bonus)

This role is essential to our company’s success, ensuring that we deliver outstanding service and maintain a strong presence in the community. If you are a dedicated and dynamic professional with a passion for excellence, we encourage you to apply.