General Manager

Job Title: General Position

Location: Provo, UT

Employment Type: Full-Time

Compensation: Base Salary + Commission + Performance Bonuses

Who We Are

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness - not just haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

Our North Star:

We Enrich the Connection Between People and Their Dogs

Our Mission:

To Provide Routine Hygiene and Wellness Care so Dogs Live Longer, Happier Lives

Our Values:

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Role

We are looking for a driven, hands-on General Manager (Scenter Manager) to lead our new Provo location. This role is ideal for someone with proven experience in sales and team leadership who thrives in a fast-paced, people-first retail environment. The GM will oversee daily operations, build and develop a high-performing team, and ensure a safe and welcoming environment for both dogs and humans. This is a client-facing, full-time role that requires a proactive approach to leadership, scheduling, sales performance, and customer service.

Who You Are

• A go-getter with strong initiative and a positive, can-do mindset
• Confident leading a team, having tough conversations, and delegating tasks
• Comfortable around dogs (no need to be obsessed, but no fear of fur or slobber!)
• Organized and detail-oriented, with an ability to manage shifting priorities and schedules
• Familiar with metrics like labor efficiency, scheduling optimization, and retail KPIs
• Comfortable balancing operational leadership with administrative follow-through
• Retail, hospitality, or service industry experience highly valued

Responsibilities

• Oversee daily Scenter operations with an emphasis on team efficiency and safety
• Hire, onboard, coach, and manage a team that embodies the Scenthound values
• Maintain staff scheduling and labor efficiency to align with service demand
• Lead with a hands-on approach, setting the standard for quality and performance
• Drive membership and upsell opportunities through customer education and engagement
• Monitor and meet key performance indicators (KPIs) such as Average Ticket, Rebook Ratio, and Membership Sales
• Ensure clear communication between ownership, corporate, and the team
• Foster a positive, respectful work culture built on teamwork and accountability
• Resolve customer concerns with empathy and professionalism
• Ensure cleanliness and adherence to Scenthound safety protocols at all times

Qualifications

• 2+ years of management experience, preferably in retail, hospitality, or service industries
• Strong sales aptitude and customer service background
• Experience hiring, training, and developing staff
• Comfort in handling performance reviews and coaching conversations
• Familiarity with scheduling systems and labor efficiency metrics
• Ability to lift up to 70 pounds and remain on your feet for extended periods
• Reliable transportation and willingness to work in a smoke-free environment
• Available to work Saturdays (Scenter will be closed Sundays)

Compensation & Benefits

• Base Salary: $45,000
• Bonus Potential: Up to $15,000 based on performance metrics
• Growth Opportunity: As the store grows, this role has the potential to evolve into a multi-unit or area management position

If you are an organized, high-energy leader with a passion for people and pets, and ready to grow with a values-driven brand - we want to meet you!