General Manager

Founded in 2020, Pink’s was born out of the desire to bring dignity back to the blue collar service industry. We’re here to change the narrative by delivering world-class service, reliability, and trust—ensuring that every interaction reflects our Brand Promise: “The Best Houseguest Ever.”

We are seeking a General Manager to lead our operations in Greater Greensboro, with opportunities to make an impact across the Triad as we grow. If you thrive in a fast-paced, customer-focused environment and have a passion for leadership, sales, and delivering exceptional service, we’d love to meet you!

Role Overview

The General Manager (GM) plays a pivotal role within our organization, serving as both the culture carrier and the face of window cleaning in our community. The GM is responsible for a wide range of duties, including team leadership and management, client communication, sales, job scheduling, and ensuring the highest standards of service quality and customer satisfaction

Key Responsibilities

• Leadership and Culture: Champion company culture, ensuring quality service and an exceptional customer experience.
• Sales: Convert leads into customers, and drive revenue growth through strategic client interactions.
• Team Management: Lead recruitment, hiring, and labor scheduling, fostering a high-performing team through coaching, feedback, and development.
• Client Communication: Manage all client communications through phone, email, and text, ensuring quick, professional, and effective responses.
• Customer Relationships: Build and nurture lasting relationships with homeowners, restaurant managers, and local business owners. 
• Quoting and Inspections: Provide accurate quotes and conduct property inspections with potential clients to assess service needs.
• Scheduling and Routing: Oversee job scheduling, ensuring efficient routing and timely service delivery for all clients.
• Quality Assurance: Follow up with clients post-service to ensure satisfaction, resolve concerns, and maintain service excellence.
• Brand Representation: Carry merchandise kits (towels, hats, socks, shoe booties, thank you cards) for touch-ups, gifts, and professional presentation.
• Inventory Management: Monitor and manage inventory, ensuring that necessary supplies (soap, towels, equipment) are fully stocked and organized.
• Safety Compliance: Ensure adherence to all safety protocols and compliance standards in field operations.

Skills and Qualifications

• Sales and Leadership: Proven experience in sales and leadership, demonstrating the ability to drive performance and manage a team.
• Customer Service: Strong commitment to exceptional customer service and responsiveness.
• Communication: Excellent communication skills, with an emphasis on quick and clear responses.
• Organizational Skills: Ability to manage multiple tasks efficiently, with strong attention to detail.
• Problem-Solving: Strong problem-solving skills and the ability to handle client concerns effectively.
• Self-Motivated: Ability to learn and work independently in a fast-paced environment.

Additional Requirements

• Uniform: The GM is required to wear the company uniform at all times while representing the company.
• Flexibility: Ability to adapt to changing schedules and job demands.
• Community Engagement: Active involvement in the local community to promote the company's services.

Compensation

$70,000 - $110,000 (Base + Commission)

This role is essential to our company’s success, ensuring that we deliver outstanding service and maintain a strong presence in the community. If you are a dedicated and dynamic professional with a passion for excellence, we encourage you to apply.